OpsAdvisor

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SOC, NOC or "All-in-One"

AccelOps offers the only integrated monitoring solution with virtual appliance, SaaS or managed service packaging options, as well as the choice of our Security Information Event Management (SIEM) module, Performance Availability module (PAM) or both for an "all-in-one" solution.  Many organizations start with one module and quickly see the value to extend to an "all-in-one" approach to leverage the advantages of SOC/NOC convergence.  The acquisition of ArcSight by HP is certainly a market bellwether of future convergence, but the value of such integration is not news to us or our customers.  Here are some useful insights regarding SOC/NOC convengence.
Comments on HP's ArcSight acquisition
SANS expert panel webcast on SIEM best Practices
SOC/NOC Convergence report by Spire Security Research

Business Service Management "Value Leader"

Did you know that AccelOps was rated "Value Leader" among 14 vendors assessed in the comprehensive study:  "EMA Radar for Busienss Service Management (BSM) - an EMA Service Impact Report."  Enterprise Management Associates analyzed leading BSM vendors and their respective products across multiple dimensions including functionality, deployment and administration, architecture and integration, cost advantage and vendor strength.  The study was based on EMA conducting industry analysis, vendor assessment, product appraisal and validation through customer interviews.
See more BSM research at EMA

Cloud Computing Webcast and Whitepaper

Beyond virtualization and powering necessary network elements to support private / hybrid clouds, examining organization readiness, operational processes and monitoring controls are fundamental to ensure reliable, manageable and secure service delivery.  Led by the Yankee Group, see the webcast or obtain the related whitepaper on "Managing the Shift to Enterprise Private/Hybrid Clouds:  considerations, controls and technologies.

Customer Profile: Austin Radiological Association

Austin Radiological Association (ARA) is one of the largest providers of outpatient imaging service and professional services in central Texas - serving the majority of area hospitals and thousands of referring physicians in the community.  In addition, ARA operates as an outsourced solution provider and manages a turnkey digital imaging application for 10 regional SaaS customers.  The company has invested heavily in IT and ITIL service processes, and employs AccelOps' integrated platform to monitor their infrastructure and a variety of healthcare, imaging and business applications.  Read our other case studies

Requirements
Drivers

• Consolidate monitoring tools; legacy systems mangement tool maintenance renewal and expansion would be too costly and difficult to manage
• Streamline operations and improve suport (MTTR)
• Move beyond elemental monitoring and support ITIL/service management

Considerations

• Breadth of monitoring functionality and cross-correlation
• Ease of deployment, usability, customization and reporting flexibility
• Aggregate metrics; dashboards and alerts with deep views into applications, virtualization...
• Reduced management overhead and use of agents

Why AccelOps
Advantages

• Most integrated, robust and service-oriented
• Logical GUI that's feature-rich and customizable
• CMDB and extensive cross-correlation including application processes and synthetic response
• Powerful and flexible search, reporting and rules

How Justified

• Retired two legacy IT management tools
• Proactive management and more efficient incident response
• Supported ITIL processes with business service management
• Virtual appliance supports their VMware investment

"For a period of about six months, we tried every product we could get our hands on.  AccelOps puts everything about our environment in that one single pane of glass now - whether it's our virtualization,, storage or classic systems and network management infrastructures.  AccelOps gives my team an integrated platform to monitor and correlate the performance of discrete technologies and actions, as well as the ability to manage IT services."
R. Todd Thomas, Chief Information Officer at ARA

In a Word "Multi-tenancy"

Multi-tenancy relates to software architecture where by one instance of the software can serve multiple organization or customer "tenants."  While computing resources are shared, the software virtually partitions functionality to support data and configuration of each client.  From a client perspective, the clients work with their own virtual instance and respective data.

AccelOps offers enterprise customers and managed service providers multi-tenancy that streamlines multi-site, multi-customer/division discovery, configuration, distributed collection, analytics, monitoring, dashboards, alerting and reporting.  Our multi-tenant implementation is all presented through a consolidated web console - avoiding the cost and administrative burden of managing multiple separate components and portals.

AccelOps is not just software that can be operated as a virtual appliance. Plenty of conventional software applications have been ported to run on a virtual machine.  The AccelOps platform was designed on a virtual cluster architecture that takes advantage of internal parallel processing, load balancing and multi-tenancy, as well as leveraging VMware's provisioning and high-availability attributes.

Customer Profile: Dionex

Dionex is a global leader in the manufacturing and marketing of liquid chromatogrphy and sample preparation systems, consumables and software for chemical analysis.  The company's products are used worldwide in environmental  analysis and life sciences, chemical, petrochemical, food and beverage, power generation and electronics industries.  Dionex uses AccelOps to consolidate, monitor, analyze, report and retain volumes of log and event data across 2 data centers and 30 locations throughout the United States.  Read our case studies

Requirements
Drivers

• Replace Cisco CS-MARS SIEM
• More extensive log management and real-time event correlation
• Compliance automation to support SOX, Cobit and PCI

Considerations

• Device support and administration
• Alerting, log management and event cross-correlation details
• Built-in capabilities and means to customize
• Comparative total cost of ownership

Why AccelOps
Advantages

• Advanced SIEM and beyond SIEM eg. CMDB, Netflow, identity
• In-depth network, security and database monitoring
• Easier to extend built-in rules and to customize reports

How Justified

• Retired CIsco SIEM with more capabiltiies and better/faster device support
• Ships with reports, configuration monitoring and incident management to meet compliance requirements
• Virtual appliance overcomes physical appliance limitations

"We needed broader operational visibility and given the question of Cisco MARS on-going maintenance and device support, we felt it was time to extend our security and netwok monitoring capability.  AccelOps provides greater SIEM functionality, versatility and efficiency compared to using multiple tools.  Migrating from Cisco to AccelOps was easy as the system is very automated and robust."
Eric Hoy, Manager of IT Global Network Services at Dionex

Rave Reviews

They say good things happen in 3's - that being said, we were excited to receive  industry recognition for the technical merits and value of our solution from three very different, but thorough, lab evaluations.  Specifically, we earned a test center recommended from CRN Test Center, high marks from Virtualization Review Magazine and "put it on your SIEM shortlist" from MARSblog.

Free 14 day Trial

AccelOps integrated data center and cloud service monitoring solutions provide a single pane of glass into IT from a 360° service perspective. The result yields unprecedented enterprise visibility, operational efficiency, service intelligence, reduced MTTR and resource savings. It's like nothing you have seen before.  See our depth, breadth and value - right now! Qualified prospects can try AccelOps for a 14-day evaluation.