Press Releases | AccelOps

Welcome customers, partners and prospects - there have been tremendous activity over the past few months that have resulted in product enhancements, market recognition and customer adoption.

The development team has been fanatically working on our version 1.5 made available this past October. The new features and enhancements encompassed virtualization, incident management, analytics, reporting, usability and device coverage.

With the news of our release also came a pleasant surprise. The industry research firm, Frost & Sullivan, recognized AccelOps with the 2009 Network Performance Monitoring and Datacenter Management Product Innovation Award.

We do understand that many customers want to keep the results achieved with our solution "a competitive advantage." We do appreciate AMERICAN SYSTEMS and The Jewish Home of San Francisco for sharing their AccelOps experience with the greater IT community. In this regard, we anticipate continued customer news and published case studies.

AccelOps' holistic, integrated and service-oriented approach to datacenter monitoring is the right investment at the right time for the mid-tier enterprise. Take us for a test drive by registering for our try and buy program.

As always, we welcome your suggestions and comments to info@accelops.net.

Regards,
Imin Lee
Co-Founder and CEO

New in AccelOps v1.5

AccelOps v1.5 release is not a modest GUI and feature tweak. We improved the monitoring and GUI representing VMware server and VM relationships, key performance indicators and business service dependencies.

Many customers asked if we could add ticketing for AccelOps' incidents and tasks - this release introduces case management functionality.Analytics, report generation and network visualization were also enhanced... we now have well over 500 customizable reports mapped to best practices, additional dashboard widgets, Layer-2 topology maps, and an even more comprehensive GUI rules editor.

Lastly, we added new devices and additional port monitoring. Get the details here

A Mid-Tier Enterprise Guide to IT Service Management

For insight into IT service management / business service management, pick up the quick read: Making IT Service Management Work for Mid-Tier Enterprises. This whitepaper by Enterprise Management Associates' analyst Dennis Drogseth provides adoption guidelines, implementation lessons and a technical planning checklist based on extensive EMA research. Studies show that mid-tier adopters are more likely to be successful in ITSM implementation than large IT environments, which contend with more politics and more difficult efforts toward process and documentation, change. The paper also assesses AccelOps ITSM capabilities and shares experience from three AccelOps customers. Get your copy now

If You Missed Our Root-Cause Analysis Webcast

Virtualization, consolidation, n-tier application and cloud computing technology present organizations with IT problems that difficult to identify and resolve quickly and effectively. AccelOps partnered with Redmonk Research to examine real-world challenges, proven techniques and technologies that can automate root-cause analysis, expedite incident response and improve IT service reliability. This informative online webinar reviews the technical issues and offers insight for implementing controls, tracking progress and more effectively identifying and resolving problems. Watch the webcast

Frost & Sullivan Award

Based on industry analysis of datacenter management product for medium to large enterprise, the global industry research firm Frost & Sullivan recognized AccelOps, Inc. with the 2009 Network Performance Monitoring and Datacenter Managment Product Innovation Award. Check out the award details

The award is presented to the company that has demonstrated technological superiority, functional innovation and differentiation within their industry that results in increased customer value and market potential. AccelOps won in a category was comprised of 22 companies that were reviewed for consideration of this award. Top nominees were chosen according to the firm's best practice methodology comprised of industry and category analysis, strategic vendor assessment, product appraisal and customer interviews.

Customer Profile: AMERICAN SYSTEMS

AMERICAN SYSTEMS, one of the largest employee-owned companies in the United States, provides system engineering, technical and managed services to government and commercial markets nationwide. The company, which has been in business for nearly 35 years, is a mid-tier enterprise with over 1,500 employees in 16 office locations and 125 field sites. An IT staff of 30 operates 9 datacenters and 17 remote facilities lead by CIO Brian Neely.

The company uses a variety of IT management tools such as BMC, Microsoft, Cisco, Solarwinds and open source utilities. The organization wanted to extend their oversight and security controls. They decided to source a new Security Information Management (SIM) system and performance monitoring system. Read our other case studies

Requirements
Drivers

Comprehensive Security Information Event Management
Event cross-correlation, consolidation and retention
Advance converged NOC/SOC operational capabilities

Considerations

Monitoring coverage and integration effort
Inventory and change management including virtualization
Problem management and root-cause analysis>
Fortify HIPAA controls and documentation

Results Achieved
Advantages

Comprehensive security monitoring and controls with full details online
Centralized IT service, security and operations instrumentation
Proactive management and service monitoring

Cost / Benefit

Low learning curve and application across departments
Virtual appliance; leveraged existing VMware investment, simplified procurement and convenient to scale

"AccelOps is not a monitoring-mashup or event search tool. AccelOps provides my team instant intelligence on our business posture, security threats and operational issues through an integrated, easy and dynamic web GUI, said Brian Neely, CIO of AMERICAN SYSEMS. "The degree of automation and level of operational analytics and security controls are powerful, extensive and scalable - truly enabling proactive, service-oriented management."

Feature Profile: Identity and Location Management

AccelOps continuously monitors and binds network identities, such as IP and MAC addresses, to user identities such as domain, server, VPN accounts and corresponding locations such as switch, VLAN, wireless AP and VPN gateways. By binding user/system identity and location to events, who and where event records are analyzed and stored in the system. AccelOps applies real-time correlation to these details.

Operators can leverage the existing rules or create their own rules that include identity, directory group object and location attributes. Since all the identity and location details are stored, they are also available within AccelOps' interactive topology maps, enterprise search and on-demand report features. Operators can search and report on user and group activity, resource utilization, adherence to controls and policy, and even track anomalous activity related to identity and location. Since AccelOps records all primary logins, true identity is available even if the event / transaction is by way of using shared credentials.

Customer Profile: The Jewish Home of San Francisco

The Jewish Home of San Francisco is a non-profit organization serving the greater San Francisco and Silicon Valley areas senior adult healthcare needs - offering nursing, residential, clinical, rehabilitation and hospice services. Richard Navarro, the director of IT, leads an IT staff supporting over 900 employees, one datacenter and a remote site. The Home is a progressive mid-tier enterprise that has implemented advanced virtualization, authentication, VOIP, wireless and collaboration systems.

Richard sought to assure IT service reliability regarding their new electronic medial records (EMR), human resources, document imaging and financial management systems. The Home had outgrown their portfolio of existing name brand tools and utilities which would not allow them an effective means to keep track of their infrastructure, proactively manage resources, efficiently resolve problems and fortify HIPAA controls. Read our other case studies

Requirements
Drivers

Service delivery issues due to rapid growth and fast-paced IT
Modest resources using different IT mgmt. utilities crated a reactionary IT posture
Reducing operational costs and keeping headcount in check

Considerations

Usability, effort to implement, customization and scale
Rule extensibility, event filtering and accuracy, and reporting
Validate approved changes and business impact in real-time
Centralize IT instrumentation to fortify ITIL and SOX compliance

Results Achieved
Advantages

Integrated infrastructure monitoring and rapid CMDB popularion
Proactive management with complete details for efficient problem diagnosis
Operational and security documentation

Cost / Benefit

SaaS implementation enabled fast deployment with immediate results
CapEx to OpEx - no need to maintain the system and can scale as

"AccelOps SaaS is quick to deploy, very intuitive and cost-effective. The infrastructure monitoring capabilities are more integrated versus alternatives," said Richard Navarro, director of IT at The Jewish Home of San Francisco. "Right away my team could monitor across functional domains, preempt issues and customize controls all through an easy web GUI."

In A Word: Network Behavior Analysis & Statistical Profiling

Network Behavior Analysis (NBA), also known as network profiling, provides the means to monitor and measure network traffic leveraging network flow data to set operating norms, identify anomalous activity, resolve network faults and understand information technology usage trends.

Network flow or NetFlow (related to IETF standard) is a record of network packet flow information, which contains details such as source and destination address, port (application) and amount of data, produced by popular network switch and routers and disseminated according to vendor-specific protocols such as Cisco Netflow, Juniper J-Flow and HP sFlow.

AccelOps not only delivers full Network Behavior Analysis features, but also applies similar statistical profiling to monitor and baseline system resource utilization, as well as user and service accounts activity. This allows for the early detection of network, system and user anomalies, suspicious activity, exceptions and insider threats. Operators can extend or create statistical anomaly rules on any network flow parameter.

With AccelOps identity and location management feature, user identity information is included with detected traffic information to identify who (down to the Active Directory reference) is associated with the anomaly or problem and where it originated. In addition, operational reports can associate network and system resource utilization to users and groups.

Free Computerworld Technology Brief on IT Service Management

AccelOps collaborated with Computerworld to create an IT Service Management Tech Brief. The paper covers the most pressing issues, practices and considerations regarding IT service management while providing quick insights on consolidation, virtualization, spending, business service management, SLAs and cloud computing. Enjoy with our compliments.

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AccelOps integrated datacenter and cloud service management solution, provides a single pane of glass into IT from a 360° service perspective. The result yields unprecedented enterprise visibility, operational efficiency, service intelligence, reduced MTTR, and resource savings. It's like nothing you have seen before. Do more, control more and save more - right now! Try AccelOps out for a 14-day no obligation evaluation.

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